FAQ

How to make an order? 

Step 1: Register an account with us.
Step 2: Log on with USERNAME and PASSWORD.
Step 3: Add item(s) to shopping cart.
Step 4: Select color and size.
Step 5: Select preferred payment method and delivery mode.
Step 6: Verify the order and mailing details and proceed to checkout.
Step 7: Receive the confirmation email with final payment details and shipping fee within 1-2 working days. (Please check your spam mail in case email not found in inbox.)
Step 8: Proceed with the payment via bank transfer or Paypal to us within the next 2 days.
Step 9: Order will be cancelled automatically if no payment is received within 2 days.
Step 10: Your item(s) will be posted out once the full payment is completed.

 

How to make payment?

Singapore customers:

– We accept payment by POSB/DBS or OCBC Bank transfer and Paypal.
– Our Account details:

  • POSB Saving Account: 009-72524-5
  • OCBC Saving Account: 553-3-069596
  • Paypal account: charmelement@gmail.com

 

Other overseas customers:

– We accept Payment by Paypal only.
– Paypal account: charmelement@gmail.com

 

What are the shipping options, delivery fee and estimated delivery time?

Singapore customers:

– Local posting by Singpost will take 2 to 4 working days (Sat, Sun and Public Holiday are not included).
– Free delivery for orders of S$108.00 and above.
– As seller NO longer take risk nor be responsible for any delayed or lost mail via normal posting, we removed this unsafe option.
– Delivery fee of S$3.50 for Registered Mail with tracking no. – highly recommended.
Next Day delivery (payment received before 1pm, Mon to Fri), which includes delivery on Sat, Sun and Public Holidays, are available by opting to use TA-Q-BIN Courier Service, with a delivery fee of S$8.00. (http://sg.ta-q-bin.com/) However, please take note that any delivery on Sat, Sun and Public Holidays are to be arranged on the previous working day.
TA-Q-BIN Courier Service: For payment made after 1pm, the next day delivery will be the day after tomorrow. I.e. If payment made on Monday 2pm, the next day delivery will be fall on Wednesday (assuming Monday to Wednesday are working days).
– Self collection or Cash on Collection is available for orders above S$50.00 at Bukit Batok East Ave 4 only.

Malaysia & other overseas customers:

Registered Mail is compulsory.
– For airmail postage fees, refer to: http://www.singpost.com/send-documentparcel/postage-rates.html
– The default setting for international shipping fee is S$6.00 – min. shipping fee (during checkout), it will be calculated and updated in the final bill when we resend the confirmation order again.
– Standard delivery time for:

  • Malaysia and other Asia countries = 6 to 10 working days.
  • Other Countries = 8 to 14 working days.

 

Do you have any exchange policy? 

– Most intimate lingerie products (except Premium Home Wear range) are not refundable or exchangeable with other product due to hygiene reason.
– Nevertheless, if wrong or defect item sent, exchange can be done within 3 days after parcel received. Any request made after 3 days will not be entertained.